Frequently Asked Questions

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In these Terms & Conditions, M.A.R.S refers to Myers Automotive Repair Service and its owners or employees.

Appointment Fee 

M.A.R.S minimum fee per appointment is $140. 

We base M.A.R.S hourly charge off the national Flag Hour system and it will vary based on each vehicles required time frame and parts costs. In order to get an accurate cost estimate we ask the customer to contact M.A.R.S directly. Myers Automotive Repair Service offers a premium service with 18 years experience in the industry and because of that we DO NOT negotiate our price. We DO NOT price match "competitors". In specific circumstances we may reduce the fee or offer discounts but we will not change the cost of our services unless an owner has approved a change. Payment is due in full the day of the appointment and your vehicle will not be released to you until the payment is made in full. M.A.R.S will put a Mechanic's Lien on your vehicle if your refuse to pay for your services. While estimates are subject to change, we will never do anything to your vehicle without first disclosing it and discussing it with you beforehand. If a concern arises that will add an additional cost to your original estimate we will approve it with you first before proceeding. In short, there are no hidden fees by Myers Automotive Repair Service. 

Cancellation/No Show Fees 

If you cancel your appointment less than 24 hours before the set appointment time the cancellation fee is $50. Any NO SHOW at the requested and agreed upon appointment time is a $75 fee due before any future repairs or maintenance will be scheduled.  A NO SHOW may result in a requirement to pay a deposit in advance for any new appointments made. 

Rescheduling Appointments

Myers Automotive Repair Service does not charge for rescheduling appointments. If at any point someone becomes ill, has an accident, an unforeseen circumstance or event occurs, or the weather is considered unsafe (to hot, to cold, rain, ice, etc) then we will reschedule your appointment to the next available opening. In the event of a reschedule on our part we may offer a $20 discount for your inconvenience. Since M.A.R.S. is currently only a mobile service we reserve the right to reschedule at our discretion as needed. We do not charge for rescheduling appointments *unless* it becomes a common occurrence. In that case we will have to charge the $50 fee. 

Financing

Myers Automotive Repair Service may offer financing on repairs over $500. We reserve the right to not offer the financing on any parts costs due to the nature, cost or size of the repair. If the customer decides to use our financing options and refuses to remit payment for the repair we will hold the vehicle until the financing has been submitted or an alternative method of payment has been made. 

Scheduled Appointments 

M.A.R.S makes every effort to commit to being at the appointment scheduled at the time it is appointed. However we do give a two hour window for appointment arrival. M.A.R.S does this in order to help with any delays due to unforeseen circumstances in other customers appointments, traffic and etc. If the technician will arrive later than the scheduled window then an employee from M.A.R.S will notify the customer and the technician will attempt to still arrive and complete the repair on the scheduled day or reschedule to the next available time. Please understand that M.A.R.S is a private business, family owned and operated and not a large corporation. For instance in the event of a delay at a "shop" they will have a customers vehicle for sometimes weeks and months at a time. At M.A.R.S we make every effort to have the vehicle repair or maintenance done within hour(s) or days. On occasion a large repair may require a longer than anticipated wait or a part may not arrive on time; is incorrect, in this case the repair time may vary and is not guaranteed a specific time frame. 

Customer Provided Parts

In the case in which a customer provides the parts, fluids and etc needed for maintenance or repair, it is expected that the customer would have these ready prior to their appointment and would reschedule if otherwise not available. If a customer is providing these parts and does not have them at the appointment then they will be charged a fee of $50 as well as their appointment rescheduled to M.A.R.S. first available appointment. However, if the repair is an engine or transmission replacements or other large repair and the customer did not get the parts they promised then it would be a fee of $100 with a reschedule. This only applies to when M.A.R.S has shown to a repair and it cannot be done because of the customers neglect. This does not apply to accidentally getting the wrong parts, though we highly encourage you to discuss any parts needed prior. Accidents happen and we understand that and will assist in helping you get the right parts. In any case where a customer is not confident ordering their own parts, we highly recommend that M.A.R.S. handle the parts ordering. There is NO Workmanship Warranty on repairs using customer provided parts because M.A.R.S. is unable to do a labor claim with the manufacturer. 

Workmanship Warranty  

Myers Automotive Repair Service offers a Workmanship Warranty on most repairs. The warranty is 3,000 miles or 3 months, whichever comes first. This warranty only covers the repair, it does not cover any parts installed which have their own manufacturer warranty. Exceptions do apply, if you have any questions or concerns please contact us prior to work being completed. If a customer requests a part be installed and it has not been diagnosed by Myers Automotive Repair Service first, the Workmanship Warranty does not apply. If a customer requests a specific repair even after the Technician has given them an alternative diagnosis or recommendation, the Workmanship Warranty does not apply.  If the customer takes their vehicle to another shop related to the repair that M.A.R.S. had made then the warranty no longer applies because M.A.R.S. is unable to guarantee that another mechanic has not maliciously or unknowingly damaged parts or the vehicle causing repairs. In the event that a repair made by M.A.R.S. does not resolve the diagnosed concern, M.A.R.S. will return to do additional diagnostics free of charge. In the case of an incomplete diagnosis, Myers Automotive Repair Service will use the labor already paid towards subsequent repairs needed. It Is expected that the customer give M.A.R.S. a reasonable opportunity to resolve any concerns during normal business hours and at the earliest available time. Myers Automotive Repair Service makes every effort to commit to the highest quality and integrity regarding all aspects of business, however in some cases more may need to be done to determine the necessary repairs past our capability. In the case of an unresolved diagnostic, M.A.R.S. may choose to refund the customer so that they may go to a different repair facility. At no point will M.A.R.S. Owners or employees engage with customers that are threatening or hostile. If a customer becomes hostile or threatening then communication will be cut off and the customer will not be responded to by any member of M.A.R.S. at any time for any reason. 

Diagnosis Policy  

There is no expressed or implied coverage for misdiagnosis by another repair shop. If M.A.R.S is asked to replace a part based on the diagnosis of another repair company we have no idea if the part will fix the concern and we expect the customer to acknowledge this prior to installing the part. If the vehicle is not fixed by the previous companies diagnosis, we will charge a full diagnostic fee to do our own inspection of the vehicle. It is always our suggestion that if you want the proper repairs done to have M.A.R.S perform the diagnostic process prior to any repairs being made.  A Diagnostic Appointment is where the Technician uses a scanner or other tools if necessary to determine which repairs or maintenance a vehicle may need. The Technician will then tell the customer which repairs are necessary and the customer can then determine when they would like to schedule to complete those repairs.  If a customer waives a Diagnostic Appointment and the vehicle has sustained body damage preventing the repair, the vehicles condition is worse than described, the Technician feels uncomfortable or unsafe performing the repair then we reserve the right to cancel the appointment immediately. M.A.R.S will provide an explanation to the customer as to why the repairs cannot be performed but the customer understands that the repair will not be performed and further work may not be completed for that customer if the situation calls for anyone at M.A.R.S to feel uncomfortable or unsafe moving forward. A Diagnostic Appointment is valid for 7 days, after 7 days the warranty expires as M.A.R.S. has no way of knowing if the customer drove the vehicle causing further damage or if further erosion has happened to parts on the vehicle. If repairs are delayed, M.A.R.S. may require a new Diagnostic Appointment for an additional fee. 

Warranty Disclaimer  

Unfortunately we are unable and unauthorized to perform manufacturer warranty repairs. We do not offer part failure warranties: parts typically have their own manufacturer warranty and you can contact the company you purchased from for that information to get it replaced but the labor cost associated with the part replacement is not under warranty. 

Used Parts Warranty

If a used part is purchased with a parts and/or labor warranty the parts seller may only warranty the labor under a reduced rate. The labor rate M.A.R.S charges may exceed above that rate given under the warranty, in this case the customer would be responsible for the difference in price. 

Estimate & Unforeseen Events

Myers Automotive Repair Service gives estimates on labor cost and hours based on Industry Standards. If Myers Automotive Repair Service has to reschedule due unforeseen circumstances we will make every effort to reschedule the appointment at the first available opening. Estimates are not a guarantee in cost, if issues arise during the repair or if additional parts are needed then Myers Automotive Repair Service will notify the customer before continuing the repair. If the customer agrees, then the repair will continue. Estimates are the minimum fee charged by Myers Automotive Repair Service. Labor estimates and/or fees do NOT include extraction of broken bolts or rounded off nuts that are damaged prior to service or during service. The customer will be notified of any additional fees due to broken bolts/nuts.  In the event of an unforeseen event such as an illness, accident or circumstance that would hinder the technician from completing the repair, Myers Automotive Repair Service will refund a prorated amount of the hours left so that the customer can find another company to complete the repair. Myers Automotive Repair Service will do everything in our power to complete each repair and service as agreed upon. In the event that a service or repair takes longer than the estimated time allotted, Myers Automotive Repair Service will return at the earliest available time to complete the repair or service. In some cases, particularly with large repairs such as engine and transmission replacements, Timing Belt, Steering and Suspension, Wiring and Electrical repairs and etc. the Technician may encounter unforeseen delays which may cause an extended repair time frame. In the event of a delayed repair, Myers Automotive Repair Service may offer the customer $50 off their next repair or service. 

Refund Policy

At any time, under no circumstance is Myers Automotive Repair Service obligated to refund a customer based on the customers request once a repair has been completed. It is the customers responsibility to read and acknowledge the Terms and Conditions which are posted publicly on our website and social media and sent with each appointment reminder.  

Detailing Vehicles

Detailing of vehicles is done by employees of Myers Automotive Repair Service under the supervision of the owner. We do NOT guarantee stain removal or scratch removal. Additional fees apply to vehicles with large and intricate needs such as pet hair, vomit, feces, etc. We reserve the right to deny any detailing job, for any reason. 

Gift Certificates

Gift Certificates are good for 12 months after the purchase date for any repair, maintenance or detail. If the Gift Certificate does not cover the entirety of the repair, maintenance or detail then the customer is in charge of acknowledging that the difference will need to be paid by them in order to use the Gift Certificate. It is the "Gifter" and customers responsibility to make sure that the information for the Gift Certificate is printed and logged within the online system through GiftUp by printing or screen shotting their email. M.A.R.S will then verify the Gift Certificate in our system and apply it to the repair, maintenance or detail. 

Coupons & Discounts

Coupons and discounts may vary and must be shown at the time the appointment is scheduled. We do not offer refunds for discounts or coupons missed. Check our social media for updates. Veterans and Active Military are offered 20% off their first bill (LABOR ONLY). 

Agreement of Terms & Conditions

By approving the estimate via text, email or in person, verbal or written, you agree to these terms and conditions. If you have any questions or concerns please contact us prior to work being started or completed by M.A.R.S.