Trusted Mobile Auto Repair Services

In these Terms & Conditions, M.A.R.S refers to Myers Automotive Repair Service and its owners or employees. 

Appointment Fee 

M.A.R.S minimum fee per appointment is $50-$150+. A deposit may be required for your appointment. We base M.A.R.S hourly charge off the national Flag Hour system and it will vary based on each vehicles required time frame and parts costs. In order to get an accurate cost estimate we ask the customer to contact M.A.R.S directly. Myers Automotive Repair Service offers a premium service with 20 years experience in the industry and because of that we DO NOT negotiate our price. We DO NOT price match "competitors". In specific circumstances we may reduce the fee or offer discounts but we will not change the cost of our services unless an owner has approved a change. Payment is due in full the day of the appointment and M.A.R.S will file a civil suit for repair costs due on your vehicle if you refuse to pay for your services. While estimates are subject to change, we will never do anything to your vehicle without first disclosing it and discussing it with you beforehand. If a concern arises that will add an additional cost to your original estimate we will approve it with you first before proceeding. In short, there are no hidden fees by Myers Automotive Repair Service. 

Appointment Deposit

If the customer is not going to be at the repair or maintenance appointment (mobile services) then the customer is required to pay the appointment fee in FULL prior to work beginning. If the part costs exceed $50 the customer will be required to pay the parts plus any fees in advance. A receipt will be automatically sent with any payment made and a invoice with the remaining balance will be sent out. If the repair or maintenance requires half a day or longer (multiple days) then a deposit is required based on the total in order to reserve those times for the customer.  

Appointment Specifics

If your appointment is a Mobile Service, you will need to provide your billing address as well as the address where the vehicle is located. As each appointment and customer is different, we follow directions given to M.A.R.S. regarding the location of keys, parts and necessary entrance codes and etc. M.A.R.S. will send the customer an estimate for approval as well as a appointment time notification. A deposit for your appointment may be required. 

Cancellation/No Show Fees

If you cancel your appointment less than 24 hours before the set appointment time the cancellation fee is $50. Any NO SHOW at the requested and agreed upon appointment time is a $75 fee due before any future repairs or maintenance will be scheduled.  A NO SHOW may result in a requirement to pay a deposit in advance for any new appointments made. 

Rescheduling Appointments

Myers Automotive Repair Service does not charge for rescheduling appointments. If at any point someone becomes ill, has an accident, an unforeseen circumstance or event occurs, or the weather is considered unsafe (to hot, to cold, rain, ice, etc) then we will reschedule your appointment to the next available opening. In the event of a reschedule on our part we may offer a $20 discount for your inconvenience. Since M.A.R.S. is currently only a mobile service we reserve the right to reschedule at our discretion as needed. We do not charge for rescheduling appointments *unless* it becomes a common occurrence. In that case we will have to charge the $50 fee. 

Financing

Myers Automotive Repair Service may offer financing. We reserve the right to not offer the financing on any parts costs due to the nature, cost or size of the repair. If the customer decides to use our financing options and refuses to remit payment for the repair we will hold the vehicle until the financing has been submitted or an alternative method of payment has been made. 

Scheduled Appointments 

M.A.R.S makes every effort to commit to being at the appointment scheduled at the time it is appointed. However we do give a two hour window for appointment arrival. M.A.R.S does this in order to help with any delays due to unforeseen circumstances in other customers appointments, traffic and etc. If the technician will arrive later than the scheduled window then an employee from M.A.R.S will notify the customer and the technician will attempt to still arrive and complete the repair on the scheduled day or reschedule to the next available time. Please understand that M.A.R.S is a private business, family owned and operated and not a large corporation. For instance in the event of a delay at a "shop" they will have a customers vehicle for sometimes weeks and months at a time. At M.A.R.S we make every effort to have the vehicle repair or maintenance done within hour(s) or days. On occasion a large repair may require a longer than anticipated wait or a part may not arrive on time; is incorrect, in this case the repair time may vary and is not guaranteed a specific time frame. Deposits are REQUIRED for appointments that take 5 hours or longer due to the loss of income that may proceed cancellations when a customer is scheduled for half a day or an entire day of service. 

Customer Provided Parts & Repair Requests without M.A.R.S Diagnostic 

In the case in which a customer provides the parts, fluids and etc needed for maintenance or repair, it is expected that the customer would have these ready prior to their appointment and would reschedule if otherwise not available. If a customer is providing these parts and does not have them at the appointment or they are wrong, then they will be charged a fee. A fee of $50 (1 hour appointment) and $100 (appointment 2 hour or longer ), $200 for large repairs (scheduled for a day or longer) as well as their appointment rescheduled to M.A.R.S. first available appointment. These fees apply to customer repair requests that are found to be incorrect, unnecessary or wrong. Accidents happen and we understand that and will assist in helping you get the right parts In any case where a customer is not confident ordering their own parts, we highly recommend that M.A.R.S. handle the parts ordering. There is NO Workmanship Warranty on repairs using customer provided parts because M.A.R.S. is unable to do a labor claim with the manufacturer. 

Workmanship Warranty  

Myers Automotive Repair Service offers a Workmanship Warranty on most repairs. The warranty is 3,000 miles or 3 months, whichever comes first. This warranty only covers the repair, it does not cover any parts installed which have their own manufacturer warranty. Exceptions do apply, if you have any questions or concerns please contact us prior to work being completed. If a customer requests a part be installed and it has not been diagnosed by Myers Automotive Repair Service first, the Workmanship Warranty does not apply. If a customer requests a specific repair even after the Technician has given them an alternative diagnosis or recommendation, the Workmanship Warranty does not apply.  If the customer takes their vehicle to another shop related to the repair that M.A.R.S. had made then the warranty no longer applies because M.A.R.S. is unable to guarantee that another mechanic has not maliciously or unknowingly damaged parts or the vehicle causing repairs. In the event that a repair made by M.A.R.S. does not resolve the diagnosed concern, M.A.R.S. will return to do additional diagnostics free of charge. In the case of an incomplete diagnosis, Myers Automotive Repair Service will use the labor already paid towards subsequent repairs needed. It Is expected that the customer give M.A.R.S. a reasonable opportunity to resolve any concerns during normal business hours and at the earliest available time. Myers Automotive Repair Service makes every effort to commit to the highest quality and integrity regarding all aspects of business, however in some cases more may need to be done to determine the necessary repairs past our capability. In the case of an unresolved diagnostic, M.A.R.S. may choose to refund the customer so that they may go to a different repair facility. Customers are made aware that any concerns should be addressed immediately. If a customer fails to contact M.A.R.S. within a reasonable amount of time, allowing the vehicle to be evaluated by M.A.R.S. and/or the vehicle is taken to another shop then the Workmanship Warranty is void. At no point will M.A.R.S. Owners or employees engage with customers that are threatening or hostile. If a customer becomes hostile or threatening then communication will be cut off and the customer will not be responded to by any member of M.A.R.S. at any time for any reason.  

Diagnosis Policy  

There is no expressed or implied coverage for misdiagnosis by another repair shop. If M.A.R.S is asked to replace a part based on the diagnosis of another repair company we have no idea if the part will fix the concern and we expect the customer to acknowledge this prior to installing the part. If the vehicle is not fixed by the previous companies diagnosis, we will charge a full diagnostic fee to do our own inspection of the vehicle. It is always our suggestion that if you want the proper repairs done to have M.A.R.S perform the diagnostic process prior to any repairs being made.  A Diagnostic Appointment is where the Technician uses a scanner or other tools if necessary to determine which repairs or maintenance a vehicle may need. The Technician will then tell the customer which repairs are necessary and the customer can then determine when they would like to schedule to complete those repairs.  If a customer waives a Diagnostic Appointment and the vehicle has sustained body damage preventing the repair, the vehicles condition is worse than described, the Technician feels uncomfortable or unsafe performing the repair then we reserve the right to cancel the appointment immediately. M.A.R.S will provide an explanation to the customer as to why the repairs cannot be performed but the customer understands that the repair will not be performed and further work may not be completed for that customer if the situation calls for anyone at M.A.R.S to feel uncomfortable or unsafe moving forward. A Diagnostic Appointment is valid for 7 days, after 7 days the warranty expires as M.A.R.S. has no way of knowing if the customer drove the vehicle causing further damage or if further erosion has happened to parts on the vehicle. If repairs are delayed, M.A.R.S. may require a new Diagnostic Appointment for an additional fee. 

Warranty Disclaimer  

Unfortunately we are unable and unauthorized to perform manufacturer warranty repairs. We do not offer part failure warranties: parts typically have their own manufacturer warranty and you can contact the company you purchased from for that information to get it replaced but the labor cost associated with the part replacement is not under warranty. WE DO NOT OFFER A NATIONWIDE WARRANTY.

Used Parts Warranty

If a used part is purchased with a parts and/or labor warranty the parts seller may only warranty the labor under a reduced rate. The labor rate M.A.R.S charges may exceed above that rate given under the warranty, in this case the customer would be responsible for the difference in price. 

Estimate & Unforeseen Events

Myers Automotive Repair Service gives estimates on labor cost and hours based on Industry Standards. If Myers Automotive Repair Service has to reschedule due unforeseen circumstances we will make every effort to reschedule the appointment at the first available opening. Estimates are not a guarantee in cost, if issues arise during the repair or if additional parts are needed then Myers Automotive Repair Service will notify the customer before continuing the repair. If the customer agrees, then the repair will continue. Estimates may not reflect additional issues discovered as repairs are underway if it was not something specific to the repair. Estimates are the minimum fee charged by Myers Automotive Repair Service. Labor estimates and/or fees do NOT include extraction of broken bolts or rounded off nuts that are damaged prior to service or during service. The customer will be notified of any additional fees due to broken bolts/nuts.  In the event of an unforeseen event such as an illness, accident or circumstance that would hinder the technician from completing the repair, Myers Automotive Repair Service will refund a prorated amount of the hours left so that the customer can find another company to complete the repair. Myers Automotive Repair Service will do everything in our power to complete each repair and service as agreed upon. In the event that a service or repair takes longer than the estimated time allotted, Myers Automotive Repair Service will return at the earliest available time to complete the repair or service. In some cases, particularly with large repairs such as engine and transmission replacements, Timing Belt, Steering and Suspension, Wiring and Electrical repairs and etc. the Technician may encounter unforeseen delays which may cause an extended repair time frame. In the event of a delayed repair, Myers Automotive Repair Service may offer the customer $50 off their next repair or service. 

Vehicle Condition

This liability disclaimer is intended to inform customers of Myers Automotive Repair Service about the scope of responsibility regarding the condition of their vehicles during and after service. Please read this disclaimer carefully before authorizing any repair or maintenance work.

Vehicle Inspection

Myers Automotive Repair Service performs a comprehensive inspection of each vehicle before initiating any repair or maintenance work. This inspection is aimed at identifying existing issues and potential concerns. However, it is essential to note that hidden or pre-existing conditions may not be immediately apparent. In the case where vehicles are not scheduled for a Diagnostic Appointment, the focus will be on the repair requested.

Customer Disclosure

Customers are encouraged to disclose any known issues or pre-existing conditions related to their vehicle before service commences. Any such information provided by the customer will be taken into consideration during the service process.

Unforeseen Circumstances

While Myers Automotive Repair Service strives for accuracy and diligence in our services, unforeseen circumstances may arise during the repair process. These circumstances could include but are not limited to hidden mechanical issues, defective parts, or other unforeseeable complications.

Limitation of Liability

Myers Automotive Repair Service shall not be held liable for any damages, claims, costs, or expenses arising out of or related to pre-existing conditions, hidden defects, or unforeseen circumstances encountered during the repair or maintenance process.

Parts and Components

Myers Automotive Repair Service uses high-quality parts and components for all repairs. However, the liability for defects in manufacturer-supplied parts is subject to the terms and conditions specified by the respective manufacturers.Post-Service Inspection:Customers are advised to inspect their vehicles thoroughly upon completion of the service. Any concerns or issues should be reported promptly to Myers Automotive Repair Service for evaluation and resolution.

Assumption of Risk

By authorizing the repair or maintenance services, the customer acknowledges and assumes the risk associated with potential hidden or pre-existing conditions in their vehicle. Myers Automotive Repair Service shall not be held responsible for any loss or damage resulting from such conditions.

Release of Liability

In consideration of the services provided by Myers Automotive Repair Service, the customer agrees to release, indemnify, and hold harmless Myers Automotive Repair Service and its employees from any liability, claims, demands, or actions arising out of or related to the condition of the vehicle.Modification of Terms:Myers Automotive Repair Service reserves the right to modify or update the terms of this liability disclaimer at any time without prior notice. Customers are encouraged to review this disclaimer regularly. By authorizing service with Myers Automotive Repair Service, the customer acknowledges that they have read, understood, and agreed to the terms outlined in this liability disclaimer.

Payments

M.A.R.S. accepts cash, credit/debit card, and cash apps. Checks are accepted ONLY through reputable businesses. If payment is not remitted the day service is completed then Myers Automotive Repair will hold your vehicle until payment is made. Daily late fees of $20 a day will apply to unpaid balances. 

Refund Policy

At any time, under no circumstance is Myers Automotive Repair Service obligated to refund a customer based on the customers request once a repair has been completed. It is the customers responsibility to read and acknowledge the Terms and Conditions which are posted publicly on our website and social media and sent with each appointment reminder.  

Detailing Vehicles

Detailing of vehicles is done on a case by case basis. We do NOT guarantee stain removal or scratch removal. Additional fees apply to vehicles with large and intricate needs such as pet hair, vomit, feces, etc. We reserve the right to deny any detailing job, for any reason. 

Gift Certificates

Gift Certificates are good for 12 months after the purchase date for any repair, maintenance or detail. If the Gift Certificate does not cover the entirety of the repair, maintenance or detail then the customer is in charge of acknowledging that the difference will need to be paid by them in order to use the Gift Certificate. It is the "Gifter" and customers responsibility to make sure that the information for the Gift Certificate is printed and logged within the online system through GiftUp by printing or screen shotting their email. M.A.R.S will then verify the Gift Certificate in our system and apply it to the repair, maintenance or detail. 

Coupons & Discounts

Coupons and discounts may vary and must be shown at the time the appointment is scheduled. We do not offer refunds for discounts or coupons missed. Check our social media for updates. 

Veterans and Active Military are offered 20% off their first bill (LABOR ONLY). 

Agreement of Terms & Conditions by approving the estimate via text, email or in person, verbal or written, you agree to these terms and conditions. If you have any questions or concerns please contact us prior to work being started or completed by M.A.R.S.